Privacy policy
Crafts of India
Last Updated: July 11, 2026
At Crafts of India ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase products, communicate with us, or otherwise use our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
When you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with us, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details
- Account credentials (username and password)
- Customer support communications
- Product reviews and feedback
- Preferences and settings
Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Referral URLs
- Session information
- Shopping and browsing activity
Transaction Information
We collect information relating to:
- Products viewed
- Items added to cart or wishlist
- Purchases
- Returns and exchanges
- Order history
- Payment confirmations
2. How We Use Your Information
We use your information to:
Provide Our Services
- Process and fulfill orders
- Arrange shipping and delivery
- Process returns and exchanges
- Manage customer accounts
- Provide customer support
- Improve your shopping experience
Communicate With You
- Respond to enquiries
- Provide order updates
- Send service notices
- Notify you about account activity
Marketing and Promotions
With your consent where required, we may send:
- Promotional emails
- Product announcements
- Special offers
- News and updates
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Security and Fraud Prevention
We use personal information to:
- Protect our website and customers
- Detect and prevent fraud
- Verify transactions
- Maintain system security
Legal Compliance
We may use your information to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Resolve disputes
- Enforce our Terms of Service
3. Consent
By providing personal information necessary to complete a purchase, arrange delivery, process a return, create an account, or communicate with us, you consent to our collection and use of that information for those purposes.
Where required by law, we will obtain your express consent before using your information for marketing purposes.
Withdrawing Consent
You may withdraw your consent for marketing communications at any time by contacting us at:
Please note that withdrawing consent may affect our ability to provide certain services.
4. Shopify Platform
Our online store is hosted by Shopify Inc.
Shopify provides the e-commerce platform that enables us to offer products and services to you. Your information may be stored through Shopify's databases and secure storage systems.
Shopify may also process personal information to:
- Operate and improve the platform
- Process transactions
- Support analytics and advertising tools
- Prevent fraud and abuse
For more information, please review Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
5. Payments
When you complete a purchase through a direct payment gateway, your payment information is processed securely by Shopify and its payment service providers.
Payment information is encrypted and handled in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
We do not store full payment card details on our systems.
6. How We Share Information
We may share personal information with:
Service Providers
Including providers of:
- Payment processing
- Website hosting
- IT services
- Data analytics
- Customer support
- Shipping and fulfillment
- Marketing services
Business Partners
We may work with advertising and marketing partners to provide relevant promotions and personalized advertising.
Legal and Regulatory Authorities
We may disclose information when required:
- By law
- Under court orders
- To respond to legal requests
- To protect our rights or the safety of others
Business Transactions
If our business is sold, merged, reorganized, or acquired, personal information may be transferred as part of the transaction.
7. International Data Transfers
Your information may be transferred to, stored, or processed in countries outside Australia.
Where personal information is transferred internationally, we take reasonable steps to ensure it receives an appropriate level of protection consistent with applicable privacy laws.
8. Third-Party Websites
Our website may contain links to third-party websites and services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.
9. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Support marketing and advertising activities
Examples of cookies used may include:
- Session cookies
- Shopping cart cookies
- Analytics cookies
- Security cookies
- Shopify platform cookies
You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
10. Security
We take reasonable precautions and follow industry best practices to protect your personal information from:
- Unauthorized access
- Alteration
- Disclosure
- Misuse
- Loss
- Destruction
Information transmitted through our website is protected using secure technologies such as SSL encryption where appropriate.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfill contractual obligations
- Maintain records
- Resolve disputes
- Meet legal and regulatory requirements
When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.
12. Children's Privacy
Our services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.
13. Mobile Messaging and SMS Marketing
If you opt in to receive SMS or mobile marketing communications, you agree to receive recurring messages regarding:
- Promotions
- Product updates
- Marketing campaigns
- Cart reminders
- Special offers
Message frequency may vary.
You may opt out at any time by following the instructions provided in the message or by contacting us.
Standard carrier messaging and data charges may apply.
14. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights including:
Right to Access
Request access to personal information we hold about you.
Right to Correct
Request correction of inaccurate or incomplete information.
Right to Delete
Request deletion of personal information, subject to legal obligations.
Right to Data Portability
Request a copy of your personal information in a portable format where applicable.
Right to Object or Restrict Processing
Request restrictions on certain uses of your information where permitted by law.
Marketing Preferences
You can unsubscribe from marketing communications at any time.
To exercise your rights, contact us using the details below.
15. Complaints
If you believe we have not handled your personal information appropriately, please contact us first so we can investigate and address your concerns.
You may also have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or operational needs.
Any changes will be posted on this page, and the updated version will take effect immediately upon publication unless otherwise required by law.
We encourage you to review this Privacy Policy regularly.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint, please contact us:
Crafts of India
4 Pardalote Street
Glenwood NSW 2768
Australia
Email: info@craftsofindia.com.au