Terms of service

Crafts of India

Last Updated: July 11, 2026

Welcome to Crafts of India. These Terms of Service ("Terms") govern your use of our website, products, and services (collectively, the "Services").

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms, our Privacy Policy, and our Returns & Exchanges Policy. If you do not agree with these Terms, please do not use our Services.

Our online store is powered by Shopify, which enables us to provide a secure and reliable shopping experience.

1. Eligibility

To use our Services, you must be at least 18 years of age or the age of majority in your place of residence.

By using our website, you confirm that you meet these requirements or have the consent of a parent or legal guardian where permitted by law.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use our Services for any unlawful, fraudulent, or harmful activity.
  • Interfere with the operation or security of our website.
  • Upload or transmit viruses, malware, or harmful code.
  • Attempt to gain unauthorized access to our systems or customer information.
  • Copy, reproduce, distribute, or exploit any part of our website without written permission.

We reserve the right to suspend or terminate access to our Services if these Terms are breached.

3. Product Information

We strive to ensure that all product descriptions, images, pricing, sizing information, and other content are accurate.

However:

  • Product colours may vary depending on your screen settings and device.
  • Measurements and sizing are approximate.
  • As many of our products are handcrafted, slight variations in colour, fabric placement, texture, embroidery, or finish may occur.
  • These natural variations are part of the unique character of handmade products and are not considered faults.

We reserve the right to modify product information, discontinue products, or limit product quantities at any time without notice.

4. Pricing and Payments

All prices are displayed in Australian Dollars (AUD) and include GST where applicable unless otherwise stated.

Additional charges such as shipping fees, customs duties, import taxes, or other government charges may apply depending on your location.

Payment must be received and successfully processed before an order can be accepted and fulfilled.

We reserve the right to refuse or cancel any order if pricing errors, payment issues, suspected fraud, or other exceptional circumstances occur.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase products from us.

All orders are subject to availability and acceptance.

We may decline or cancel an order for reasons including, but not limited to:

  • Product unavailability
  • Pricing or listing errors
  • Payment verification issues
  • Suspected fraudulent activity
  • Breach of these Terms

Where payment has already been processed for a cancelled order, an appropriate refund will be issued.

6. Shipping and Delivery

We use trusted shipping and courier providers to deliver orders.

Delivery timeframes are estimates only and may vary due to circumstances beyond our control, including:

  • Carrier delays
  • Customs processing
  • Weather events
  • Public holidays
  • Supply chain disruptions

Risk in the products passes to you once the order has been delivered to the carrier for shipment.

7. Returns and Exchanges

Our Returns & Exchanges Policy forms part of these Terms.

Please review our Returns & Exchanges Policy for full information regarding:

  • Eligibility for returns
  • Exchanges
  • Refunds
  • Processing times
  • Return conditions

Nothing in these Terms limits your rights under Australian Consumer Law.

8. Intellectual Property

All content available on our website, including but not limited to:

  • Logos
  • Product names
  • Images and photography
  • Artwork
  • Designs
  • Text
  • Graphics
  • Website content

is owned by or licensed to Crafts of India and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially use any content without our prior written consent.

9. Customer Reviews, Feedback and Submissions

If you provide reviews, comments, suggestions, photographs, testimonials, or other content, you grant us a non-exclusive, royalty-free right to use, reproduce, publish, and display that content for business, marketing, and promotional purposes.

You are responsible for ensuring your submissions:

  • Are accurate and lawful.
  • Do not infringe the rights of others.
  • Do not contain offensive, harmful, or misleading material.
  • Do not contain malicious software or code.

We reserve the right to remove content that we consider inappropriate or in breach of these Terms.

10. Third-Party Services and Links

Our website may contain links to third-party websites, services, or tools.

These third-party services are provided for convenience only.

We do not control, endorse, or accept responsibility for:

  • Third-party content
  • Third-party websites
  • Third-party products or services
  • Third-party privacy practices

Your use of third-party services is at your own risk.

11. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our Services, you consent to the collection and processing of information as described in our Privacy Policy.

12. Accuracy of Information

While we make every effort to keep our website accurate and up to date, errors, inaccuracies, or omissions may occasionally occur.

We reserve the right to:

  • Correct errors at any time.
  • Update information without notice.
  • Modify product descriptions or pricing.
  • Cancel orders affected by material errors.

13. Disclaimer

To the maximum extent permitted by law:

  • Our website and Services are provided on an "as is" and "as available" basis.
  • We do not guarantee uninterrupted, secure, or error-free access to the website.
  • We do not warrant that all information will always be complete, accurate, or current.

Nothing in these Terms excludes or limits rights or remedies available under Australian Consumer Law.

14. Limitation of Liability

To the fullest extent permitted by law, Crafts of India will not be liable for any indirect, incidental, consequential, special, or punitive damages, including:

  • Loss of profits
  • Loss of revenue
  • Loss of business opportunities
  • Loss of goodwill
  • Loss of data

arising from your use of our website, Services, or products.

Where liability cannot be excluded under applicable law, our liability is limited to the maximum extent permitted by law.

15. Indemnity

You agree to indemnify and hold harmless Crafts of India, its directors, employees, contractors, affiliates, agents, and service providers from any claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your breach of these Terms.
  • Your misuse of the Services.
  • Your violation of any applicable law or the rights of a third party.

16. Suspension and Termination

We may suspend, restrict, or terminate your access to our Services at any time if:

  • You breach these Terms.
  • We suspect fraudulent or unlawful activity.
  • We reasonably believe your use may harm our business, customers, or website.

Termination does not affect any rights or obligations accrued before termination.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, legal requirements, or Services.

Updated Terms will be published on our website with a revised "Last Updated" date.

Your continued use of our Services following any changes constitutes acceptance of the updated Terms.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.

Any dispute arising from these Terms or your use of the Services will be subject to the exclusive jurisdiction of the courts of New South Wales.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Crafts of India
4 Pardalote Street
Glenwood NSW 2768
Australia

Email: info@craftsofindia.com.au

By using our website and Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.